Policies & Procedures

  • Policies & Procedures

Your Mining Résumés consultant will be contracted to your project with specific experience preparing career documents in your chosen industry, offering recruitment knowledge and copywriting experience to ensure that your résumé gets you the attention you desire.

The construction of your new résumé will commence after full payment has been received by our office.  Once payment has been made, we will advise the documents and information we require initially to be sent via email.  Once these have been received, allow some time for your consultant to email you some follow-up questions which are normally in the form of a QUESTIONNAIRE to fill the initial gaps of basic data required to commence writing your new résumé. Your prompt attention to our questions will determine the time taken to complete your documents coupled with the complexity and length of your current résumé.  Our consultant may also require job advertisements to be provided or alternatively an indication of exactly the types of jobs you are currently pursuing in order to accurately formulate your new résumé. Phone consultations to discuss your project are most welcome and are available Monday to Saturday by appointment, hence please pre-arrange a time if required to initiate phone consultations so we can allocate time to discuss your project and organise questions.

A copy of your résumé and other documents will be emailed to you so that you can review and make changes required. Your documents will then be updated with the changes that you require and then sent back to you for a final review. We guarantee your satisfaction and make changes until you approve the final copy, therefore unlimited changes to your new documents are included. Changes or edits are most welcome either via phone or email as preferred. Printed copies posted in the mail and a CD or USB are free optional extras, therefore if you would like these items, please advise your consultant.

Mining Résumés is committed to setting and maintaining the highest levels of customer service. We want you to be positively delighted with your résumé. Please take a look at our success stories to see what our customers have achieved and experienced using Mining Résumés.

Privacy Policy

Mining Résumés is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Mining Résumés uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Mining only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing a résumé package from Mining Résumés your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre at success@miningresumes.com.au.

Refund Policy

All sales are final. By engaging Mining Resumes, clients acknowledge that fees are for personalised consultancy services and as such are non-refundable. Once payment has been made, our work begins. However, in rare cases where a refunds are mutually agreed upon, a $100 administration/cancellation fee will be payable and will be deducted from the purchase price. If you have any issues or questions in regards to quality or satisfaction, we welcome an email to gain an insight into your thoughts and experiences. The documents we prepare for you are based on a combination of information received by you and our understanding of your needs and requirements. Hence, the information gathering stage and your availability to respond to questions throughout all projects within time frames is crucial.


The Team



Director of Mining Resumes, serving as a pivotal figure in the company's success, fulfilling key responsibilities as a Senior Résumé Writer, Career Coach, Speaker, and Workshop Facilitator.

As the driving force behind Mining Resumes, Monique Thompson assumes pivotal roles as a Senior Résumé Writer, Career Coach, Speaker, and Workshop Facilitator. With an unwavering commitment to excellence, she has cultivated a reputation for delivering top-tier services characterised by meticulous attention to detail, personalised guidance, and a deep understanding of industry trends and requirements. Monique's dedication to client success is evident in the numerous accolades, positive testimonials, and long-term client relationships she has garnered.

Monique's exceptional services have earned widespread acclaim, as evidenced by a plethora of glowing reviews, longstanding client relationships, and a multitude of referrals stemming from unparalleled client satisfaction. Moreover, her diverse background in marketing, business management, human resources, graphic design, and copywriting equips her with the expertise to create industry-leading résumés that consistently exceed expectations. Leveraging her comprehensive understanding of various disciplines, she ensures that each résumé crafted resonates with hiring managers and recruiters in the mining industry, effectively showcasing clients' qualifications and accomplishments.

Frequently Asked Questions

Why should you consider using a professional resume service?

Recruitment companies and HR Managers of leading mining companies are inundated with hundreds, sometimes thousands, of resumes to sift through for shortlisting. They typically spend only a few minutes reviewing each application initially. The advantage of our resume writing service lies in our expertise in knowing precisely what content to include and exclude, how to angle and emphasise your relevant achievements, skills, and abilities. This ensures that your resume stands out from the competition, giving you the best possible chance of landing the mining job you desire. There truly is no substitute for leveraging in-depth professional advice, experience, and expertise. What was considered acceptable ten years ago is no longer acceptable today, and what was the norm five years ago may not be the norm today.

We deliver exceptional results, saving you significant time, trial and error, and money. While you could purchase a resume computer program or read books on how to write your own resume, each program and book offers its own perspective and advice. It can be challenging to discern what to accept and what to reject. Professionals, on the other hand, understand what works and what doesn't. Furthermore, once your resume is completed, a professional career-marketing company like Mining Resumes knows the most effective avenues to market you. This may involve a direct mail campaign to specific companies, contacting particular recruiters, or networking. It could also entail crafting compelling cover letters in response to newspaper advertisements or providing assistance with interview coaching. Our knowledge and resources are extensive, and we guide you through your job search process, which extends far beyond simply writing a resume. We are dedicated resume professionals committed to jobseeker marketing.

What is the procedure at Mining Resumes?

The process begins with the selection of a package then payment, then emailing us your existing résumé along with an indication of your target position. If you don't have an existing résumé, you can request and complete our Resume Form, detailing your work history, education, referees, etc. We review the information you provide and schedule a phone appointment to consult with you further, gathering any additional information required and discussing your career objective and positions of interest.

What is the expected turnaround time for a resume?

The completion of projects depends on factors such as our current workload, the complexity of your project, the length of your old resume, and your response time to our questions via email. For those requiring an express service, we offer an option to produce your documents in 3 working days from ordering for an additional Express Fee, perfect for urgent job applications. Once you receive a final draft in Word and PDF format, you review the documents and provide any comments or feedback for editing. Upon receiving your feedback and clarification, we make changes quickly and email the final documents back to you, ready to use.

Do I need more than one resume if I am applying for various types of jobs?

Whether you need multiple resumes depends on the differences between the positions you're interested in. Your résumé writer can prepare 2 or 3 different versions if necessary. For example, if you work in a trade like Electrician, you may want a resume and cover letter for both general industry and jobs in the mining industry. Similarly, if you're pursuing different job types within the mining industry, such as Dump Truck Operator and Catering roles, separate resumes and cover letters can be created. However, if you're applying for positions within the same industry and job type, like Mobile Plant Operator or Trades Assistant, you can likely use the same resume, making adjustments to your cover letter for each application as needed.

Can you prepare my resume without a face-to-face appointment?

Yes! Our Resume Writers and Career Coaches have been preparing resumes remotely for 24 years. To facilitate the accurate and efficient gathering of your information, we utilize a questionnaire and conduct a thorough phone consultation at your convenience. We also ask clients to fax or email any existing documents such as old or current résumés, references, job descriptions, certificates, and job advertisements. The majority of the process is coordinated efficiently via email.

Do you specialise in any particula job types?

With almost three decades of solid experience, our resume writers have assisted job seekers in all types of jobs within the mining resources industry, at all levels from school leavers to management. Mining Resumes has prepared resumes for clients in all salary ranges, achieving numerous positions such as Geologist, Mobile Plant Operator, Trades Assistant, Electrician, Trainee Dump Truck Operator, Mobile Plant Operator, Safety Advisor, Labourer, Shot Firer, Cleaner, Caterer, and many more. While 90% of our clients haven’t previously worked in the mining industry, that is not an obstacle as we know what skills and experience to highlight while providing effective coaching to boost your confidence and results. Our ultimate objective is to write an effective resume that sells your strengths and attributes, showcasing your skills and experience regardless of the level of position you are seeking.

What are your fees based on?

Resume writing is a labour-intensive process, requiring many hours of work and research from our resume writers. This includes client consultation time and additional discussions via telephone to ensure complete satisfaction with your documents. Developing a resume involves extensive internet research and strategizing, along with specialised expertise that Mining Resumes possesses. Our prices reflect the value of the knowledge and skill our personnel bring to each project, honed over many years of experience. We take pride in being industry leaders in the mining resume writing and career coaching sector.

What payment methods do you accept?

We offer multiple payment options for your convenience:

1. Bank transfer
2. Credit card payment via phone or website
3. Humm and AfterPay, third-party companies that offer payment plans



Choose from one of our mining resume packages